Returns and exchanges

I accept returns and exchanges, under the following conditions:

  • Contact me within 7 days of delivery
  • Ship items back within: 14 days of delivery
  • Buyers are responsible for return shipping costs.

I will refund you as soon as I get the item back in its original condition.

Custom orders

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for custom orders.

Damaged orders

I put a lot of care into packing the pieces, but if the order arrives damaged, I will send you another piece, if available or, I will refund you.

In order to reclaim the insurance from the USPS I will need from you pictures of the piece damaged.

Need help?

Contact me at info@moffatclaycraft.com for questions related to refunds and returns.